# Retrieve NFT Butler Log Files

If you encounter any issues support stuff might ask you to send your Butler log files in order to see if the app was crashing and how we can improve it in future releases. The log files will ***not*** contain any secret information such as your private keys. They will basically report what was happening in your Butler app which helps us troubleshoot the issue.

**Mac**

1. Open Finder and click Go --> Go To folder
2. Copy/paste the following location `~/Library/Logs/NFTbutler/` 

![](https://156458129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUpGMSshbhuSUXHzoKrTn%2Fuploads%2Fa3EufZbc1WMkmZB5yfjG%2Flocation.png?alt=media\&token=324d66e1-2e4d-4eb2-8730-7d7a223a5cad)

3. Send `main.log` & `renderer.log` in your open support ticket (only post it in support tickets if you were asked to do so by official support stuff)

![](https://156458129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUpGMSshbhuSUXHzoKrTn%2Fuploads%2FxlTT8zhUDAGml9TmXxrJ%2Ffiles.png?alt=media\&token=8bc241a7-4000-45d7-a36b-6649a623f2c0)

**Windows**

1. Enable showing hidden folders and files: <https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5><br>

   <figure><img src="https://156458129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUpGMSshbhuSUXHzoKrTn%2Fuploads%2Fqi5oL8KfEmRwGo5O1wCf%2Fimage.png?alt=media&#x26;token=f2c5292d-7690-4e6a-bb3a-ccdb1c13a537" alt=""><figcaption></figcaption></figure>
2. Explorer --> `C:\Users\<Username>\AppData\Roaming\NFTbutler\logs`

   <figure><img src="https://156458129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUpGMSshbhuSUXHzoKrTn%2Fuploads%2Fw3x49EJbIB9QGGRTPCbR%2Fimage.png?alt=media&#x26;token=483668e4-1678-44b6-8f81-4f5a8d248633" alt=""><figcaption></figcaption></figure>
3. Send `main.log` & `renderer.log` in your open support ticket (only post it in support tickets if you were asked to do so by official support stuff)