NFT Butler
  • NFT Butler
    • ๐Ÿ‘‹Welcome
    • โ“What is NFT Butler?
    • ๐ŸŒฑGetting started
      • 1๏ธโƒฃGet Access
      • 2๏ธโƒฃAdd Ethereum Wallet
      • 2๏ธโƒฃAdd Bitcoin Wallet (Ordinals)
      • 3๏ธโƒฃUpdate OpenSea Name
  • Products & Services
    • ๐Ÿ’ŽPlans & Pricing
    • ๐Ÿฅ‡PRO Access
    • ๐Ÿค–Discord Bot
      • /scan
      • /add
      • /ens
      • /refresh
      • /redeem
      • /bids
      • /sales
      • /flips
      • /traits
      • /tokenscan
  • Setup
    • ๐Ÿ”งOptimized Settings
    • ๐Ÿ’ปSetting up a VPS
    • โž•Add Collection to Butler
    • ๐Ÿ”‘Export WIF from ME Ordinals Address
    • ๐Ÿ”Security Features
  • Features
    • ๐Ÿช™Butler Gold
    • ๐Ÿค–Bidding & Autolisting
    • ๐Ÿ’ฐAuto Listing Engine
    • โœ…Listing Approvals
    • ๐ŸŽ–๏ธOrdinals Token Bidding
    • ๐ŸŽฏOrdinals Collection Bidding
    • ๐ŸŒŸMagic Eden Token Bidding
    • ๐Ÿ’ŽMagic Eden Collection Bidding
    • ๐Ÿ”Blur Bidding
    • ๐ŸปBera Bidding
    • ๐ŸงขBase Bidding
    • ๐ŸŽฎArbitrum Bidding
    • ๐ŸฆApe Chain Bidding
    • โšกInstant Counter Bidding
    • ๐ŸŒCollection & Trait Analytics
    • ๐Ÿ’ฑOS & Blur Sales Stats
    • ๐Ÿ”ฎBulk Edit
    • ๐Ÿ–๏ธBulk Create Tasks
    • ๐Ÿ“ŠDashboard
    • ๐Ÿ’ฐPerformance Overview
  • Task Types
    • ๐ŸŽฏCollection/Trait Bidding (CTO)
    • ๐Ÿš€Token Bidding
    • ๐ŸงManual Token ID Bidding
    • ๐Ÿ’ฒListing Task
  • More Resources
    • ๐Ÿ“šBest Practices
    • โ“FAQ
      • Fresh Installation of NFT Butler
      • Retrieve NFT Butler Log Files
      • Reset all tasks and Local Database in case of major issues
      • How do I get support?
      • What personal details have to be stored to use NFT Butler?
      • Do I need an API key for Opensea?
      • Is it possible to get a preview of the service?
      • What operating systems are supported?
      • Will my Tasks resume if my computer restarts for any reason?
      • Do I need an OpenSea API Key?
      • What marketplaces are supported?
      • A JavaScript error occurred
      • API Error: 429 (Rate Limited)
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  2. FAQ

Retrieve NFT Butler Log Files

PreviousFresh Installation of NFT ButlerNextReset all tasks and Local Database in case of major issues

Last updated 6 months ago

If you encounter any issues support stuff might ask you to send your Butler log files in order to see if the app was crashing and how we can improve it in future releases. The log files will not contain any secret information such as your private keys. They will basically report what was happening in your Butler app which helps us troubleshoot the issue.

Mac

  1. Open Finder and click Go --> Go To folder

  2. Copy/paste the following location ~/Library/Logs/NFTbutler/

  1. Send main.log & renderer.log in your open support ticket (only post it in support tickets if you were asked to do so by official support stuff)

Windows

  1. Enable showing hidden folders and files:

  2. Explorer --> C:\Users\<Username>\AppData\Roaming\NFTbutler\logs

  3. Send main.log & renderer.log in your open support ticket (only post it in support tickets if you were asked to do so by official support stuff)

โ“
https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5