Retrieve NFT Butler Log Files
Last updated
Last updated
If you encounter any issues support stuff might ask you to send your Butler log files in order to see if the app was crashing and how we can improve it in future releases. The log files will not contain any secret information such as your private keys. They will basically report what was happening in your Butler app which helps us troubleshoot the issue.
Mac
Open Finder and click Go --> Go To folder
Copy/paste the following location ~/Library/Logs/NFTbutler/
Send main.log
& renderer.log
in your open support ticket (only post it in support tickets if you were asked to do so by official support stuff)
Windows
Enable showing hidden folders and files: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5
Explorer --> C:\Users\<Username>\AppData\Roaming\NFTbutler\logs
Send main.log
& renderer.log
in your open support ticket (only post it in support tickets if you were asked to do so by official support stuff)